FAQs

Yes! We offer custom sizing options. If our standard Large sizes aren’t tall enough, please contact us for a Custom Height order.

Our stands are sealed with a high-quality, marine-grade water-resistant finish. They can easily handle water splashes, drool, and wet food spills.

• Maintenance: However, wood is natural. We recommend wiping up standing water after mealtime. Do not let water sit on the wood surface for hours, as it may eventually damage the finish.

• Bowls: YES. The stainless steel or ceramic bowls included with your stand are 100% dishwasher safe.

• Wooden Stand: NO. Never put the wooden stand in the dishwasher or submerge it in a sink. It will warp, crack, and the finish will peel. Simply wipe it clean with a damp cloth.

Absolutely. We use:

• Solid Hardwood: No toxic glues or particle board.

• Food-Safe Finish: Non-toxic sealants that are safe even if your dog licks the stand.

• Lead-Free Bowls: We only use high-quality stainless steel or ceramic bowls tested for food safety.

Yes! We love personalized items.

• How: Select the “Personalize” option on the product page. You can enter your dog’s name (and pick a font style).

• Note: Please double-check spelling. We engrave exactly what you type.

Please allow an additional 3–5 business days for us to laser engrave and re-seal the wood. Good things take time!

You have 24 hours to cancel or change a custom order. After that, the production process begins, and the order is locked.

We ship from our US workshop to:

• North America: USA, Canada.

• Europe: UK, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Portugal, Sweden, Denmark, Finland, Ireland, Switzerland, Norway.

• Oceania: Australia, New Zealand.

• Flat Rate: $9.99 USD for orders under $249.

• Free Shipping: On all orders over $249.00 USD.

No. We ship DDP (Delivered Duty Paid).

• Pegoca covers all import duties and taxes. You will not be charged extra upon delivery.

We pack very carefully, but ceramic can be fragile.

• Don’t Worry: Please email us a photo of the broken bowl to [email protected].

• Resolution: We will ship you a replacement bowl immediately for free. (Please discard the broken pieces safely).

Elevated feeders are often recommended by veterinarians to:

• Aid Digestion: Gravity helps food move to the stomach.

• Reduce Strain: Helps dogs with arthritis or neck pain eat without bending painfully.

• Cleanliness: Keeps food and water up off the floor and away from dust/bugs.

While elevated feeders can help with digestion and posture, “Bloat” is a complex medical condition. We recommend consulting your veterinarian for specific advice regarding your dog’s risk factors.